|
Description: |
The DoIT Service Desk is the single point of contact between BSU end-users and the Division of Information Technology. The IT Service Desk provides support for IT-related issues or requests. |
|
Who's Eligible: |
Students Faculty Staff Guests |
| Requirements: |
|
|
Requesting the Service: |
Phone: 301-860-HELP or 301-860-4357 Visit the Help Center E-Mail: helpdesk@bowiestate.edu Walk-In: Thurgood Marshall Libary, Ground Floor, Suite 090 |
|
Support Availability: |
Monday – Thursday 8:00 AM – 10:00 PM Friday 8:00 - 5:00 PM Saturday and Sunday 9:00 AM - 6:00 PM |
| Documentation: | |
| Service Level: | Service Requests and Incidents are managed by priority and in the order in which they are received. |